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# Blog

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[![](https://www.thinkingdimensions.com.au/hubfs/AI-Generated%20Media/Images/Major%20breakdown%2c%20leading%20to%20a%20shutdown%20of%20online%20banking%20services%20and%20customer%20complaints.jpeg)](https://www.thinkingdimensions.com.au/blog/from-reactive-to-proactive-root-cause-analysis-as-a-catalyst-for-change)

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## [From Reactive to Proactive: Root Cause Analysis as a Catalyst for Change](https://www.thinkingdimensions.com.au/blog/from-reactive-to-proactive-root-cause-analysis-as-a-catalyst-for-change)

[Andrew Sauter](https://www.thinkingdimensions.com.au/blog/author/andrew-sauter) 

 May 1, 2024, 8:57:33 AM

Picture this: your online banking platform suffers an inexplicable shutdown.

[Read more](https://www.thinkingdimensions.com.au/blog/from-reactive-to-proactive-root-cause-analysis-as-a-catalyst-for-change)

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