--- title: "itRCA: IT root cause analysis training | Thinking Dimensions" description: Problem management training for IT teams, aligned with ITIL and at home with SRE or Agile. Cut downtime, MTTR and repeat incidents with a structured root cause method. --- [Skip to content](https://www.thinkingdimensions.com.au/workshops/itrca-it-root-cause-analysis#main-content) ![Kepner Fourie Thinking Dimensions Critical Thinking](https://www.thinkingdimensions.com.au/hs-fs/hubfs/TDAU-KF-logo-2024-2000px.jpg?width=2000&height=445&name=TDAU-KF-logo-2024-2000px.jpg)Homepage - [Services](https://www.thinkingdimensions.com.au/services?hsLang=en) - [Facilitation](https://www.thinkingdimensions.com.au/services/facilitation?hsLang=en) - [Workshops and training](https://www.thinkingdimensions.com.au/workshops?hsLang=en) - [Small business](https://www.thinkingdimensions.com.au/small-business?hsLang=en) - [Workshops](https://www.thinkingdimensions.com.au/workshops?hsLang=en) - [itRCA: IT root cause analysis](https://www.thinkingdimensions.com.au/workshops/itrca-it-root-cause-analysis) - [Business problem solving](https://www.thinkingdimensions.com.au/workshops/problem-solving-decision-making?hsLang=en) - [Service desk triage](https://www.thinkingdimensions.com.au/workshops/service-desk-triage?hsLang=en) - [Results](https://www.thinkingdimensions.com.au/results?hsLang=en) - [About](https://www.thinkingdimensions.com.au/about?hsLang=en) - [Contact](https://www.thinkingdimensions.com.au/contact?hsLang=en) Get started - [Services](https://www.thinkingdimensions.com.au/services?hsLang=en) - [Facilitation](https://www.thinkingdimensions.com.au/services/facilitation?hsLang=en) - [Workshops and training](https://www.thinkingdimensions.com.au/workshops?hsLang=en) - [Small business](https://www.thinkingdimensions.com.au/small-business?hsLang=en) - [Workshops](https://www.thinkingdimensions.com.au/workshops?hsLang=en) - [itRCA: IT root cause analysis](https://www.thinkingdimensions.com.au/workshops/itrca-it-root-cause-analysis) - [Business problem solving](https://www.thinkingdimensions.com.au/workshops/problem-solving-decision-making?hsLang=en) - [Service desk triage](https://www.thinkingdimensions.com.au/workshops/service-desk-triage?hsLang=en) - [Results](https://www.thinkingdimensions.com.au/results?hsLang=en) - [About](https://www.thinkingdimensions.com.au/about?hsLang=en) - [Contact](https://www.thinkingdimensions.com.au/contact?hsLang=en) Get started itRCA · IT root cause analysis · Problem solving for ITIL, SRE and beyond # IT root cause analysis training for incident and problem teams A 2-day workshop that gives your IT teams one structured way to find the true cause of incidents, so outages are shorter and the same problems stop coming back. Built for ITIL incident and problem management practices, and equally at home with SRE, Six Sigma, Agile or your own framework. At a glance | Duration | 2 days, with half-day and one-day modules available | | --- | --- | | Format | Onsite, virtual, or self-paced online. All 3 available now | | Group size | Up to 15, and 12 works best. Negotiable for larger teams or a tailored module set | | For | Incident, problem and change managers, service desk leads, technical SMEs | | Price | $13,500 per group for the full 2 days, customised shorter workshops from $4,000, or $400 per person online. Ex GST | ## Outcomes your IT leadership will notice - **Shorter outages.** Teams gather only the facts that matter, from the right people, so restoration and MTTR come down. - **Fewer repeat incidents.** Separating the technical cause from the root cause means fixes address why it happened, not only what broke. - **Fewer, better meetings.** Structured questions go to the right subject matter experts, instead of everyone being pulled into every call. - **One language across silos.** Incident, problem and change teams use the same templates, so nothing is lost at handover. - **Templates in your own tools.** Templates are tailored to your process and can be attached or uploaded into any service management platform. ## What your team learns Built on the CauseWise process from KEPNERandFOURIE. The method is used by more than 850,000 subject matter experts worldwide, according to Thinking Dimensions Global. - Frame the problem precisely, before anyone starts guessing - Ask structured questions of the right SMEs to get quality data - Test possible causes against the facts, not opinions - Separate the technical cause from the root cause - Hand over cleanly between incident, problem and change - Apply the templates to your own live or recent incidents ## Formats and pricing | Option | Duration | Price | | --- | --- | --- | | In-house, onsite | 2 days at your location | $13,500 per group | | In-house, virtual | 2 days live online | $13,500 per group | | Online, self-paced | At your own speed | From $400 per person | Ex GST. Customised shorter workshops from $4,000. Up to 15 people, and 12 works best. "The KF training introduced us to the concept of Technical Cause versus Root Cause and that unique insight made all the difference in all our Incident & Root Cause Analysis restorations." David Pryde EVP Product Support, SGX ## Frequently asked questions ### Does itRCA fit ITIL, SRE or our own framework? It fits all of them. The templates cover incident management, problem management and change control, and the method sits alongside ITIL, SRE, Six Sigma, Agile and in-house frameworks. It is a way of thinking through a problem, not a replacement for how you run your service. ### Who should attend? Incident and problem managers, service desk leads, change managers and the technical SMEs who join major incident calls. ### Can the templates go into our service management tool? Yes. Templates are tailored to your process and can be attached or uploaded into any service management platform. ### Is there a self-paced option? Yes. itRCA is available as an online, self-paced course from $400 per person, ex GST. ### How is this different from general RCA training? It is designed for IT service environments and uses one set of templates across incident, problem and change, so the work carries through from the outage to the permanent fix. ## Planning itRCA for your team? A 20-minute call is enough to work out the right format, group size and timing. 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