Workshops
Teach your team to think it through
A workshop leaves your team with a method they keep using, and templates they can put into your own systems. Between 40% and 50% of the time is practical application, using our case studies and your own live or recent work.
Our workshops
- itRCA: IT root cause analysis. For incident, problem and change teams. Find the true cause, cut MTTR and stop repeat incidents. 2 days, $13,500 per group, or $400 per person online.
- Business Problem Solving and Decision Making. For leaders and teams in any industry. Frame the problem, find the cause, choose between real options. 2 days at $13,500, or 3 days at $15,500.
- Service Desk Advanced Triage. For frontline service desk staff. Half a day at $4,000, or a full day at $7,000, in person or live over Zoom or Teams.
- Critical Thinking Essentials. For small businesses and small teams, through ThinkingSkills. In development.
Formats
| Format | Who it suits | Price |
|---|---|---|
| Public workshop | Individuals and small numbers from one organisation | From $500 per person |
| In-house workshop | One team, onsite or virtual, tailored to your work | From $4,000 |
| Online, self-paced | People in different locations or time zones | From $400 per person |
All prices in Australian dollars, excluding GST. Group size is up to 15, and 12 works best. Larger groups and customised module sets are negotiable.
What people take away
- The global Foundation Problem Solver certification, which can count towards continuing professional development credits with bodies that recognise critical thinking training, including PMI.
- One shared language for problems, decisions and risk, so teams stop talking past each other.
- Templates with structured questions, which you can attach or upload to any service management platform.
- Practice on a real situation from your own organisation.
Common questions
Do participants need any prior training?
No.
Can the workshop use our own incidents?
Yes, and it works better that way. Between 40% and 50% of every workshop is practical application, using our case studies and your own live or recent work.
Do participants get certified?
Yes. Participants earn the global Foundation Problem Solver certification.
How far ahead do we need to book?
At least 2 weeks, and sooner if we have availability. Tell us the dates you are working towards and we will say straight away whether they are possible.
Planning training for your team?
Tell us the team, the timing and the problem you want them better at.
Ask about dates and in-house options or pick a time that suits