Services
Structured thinking, applied to your hardest problem
We do the thinking with you, not for you.
When something matters enough, the hard part is rarely the technical work. It is getting a room of capable people to agree on what the problem actually is, what the evidence says, and what to do next.
We bring a structured method and an outsider's position. The method keeps the session moving in a logical order. Being an outsider means we can ask the question nobody inside the organisation wants to ask.
It also takes less of your people's time than you would expect. Because the method tells us exactly what information is needed, we gather most of it in the background, meeting each stakeholder or team on their own. If the network team is one of them, we sit with a few of their people rather than pulling everyone into a call. The group session then happens once, with the problem owner and the team who own the outcome, and only after the facts are in.
Starting prices
| Facilitation and consulting | from $5,000 per day |
| In-house workshop | from $4,000 per group |
| Public workshop | from $500 per person |
| Online, self-paced | from $400 per person |
All prices in Australian dollars, excluding GST.
Four ways to work with us
Facilitation
We run the session with you
For a major incident, a stubborn problem, a contested decision, a gap between where you are and where you need to be, or a risky change. You get the reasoning on paper, the action list, and the option of having us project manage the actions afterwards.
from $5,000 per day
Workshops and training
We teach your team the method
itRCA for IT teams, Business Problem Solving and Decision Making, and Service Desk Advanced Triage. Between 40% and 50% of the time is practical application on your own work.
from $4,000 in-house
Online, self-paced
Learn at your own pace
itRCA is available online today. Self-paced versions of Service Desk Advanced Triage and Business Problem Solving and Decision Making are in development. Leave your email and we will tell you when they are ready.
$400 per person
Small business
The same thinking, sized down
Critical thinking for owners and small teams, with AI tools alongside it, through our sister brand ThinkingSkills.
In development
Six kinds of thinking, one shared language
Most of our work is in IT service management, because that is where much of our client base sits. The method itself is industry-agnostic, and has been used from the boardroom to the factory floor across government, utilities, finance, mining, law and defence.
Situation analysis
Sort a tangled situation into separate, workable issues.
Gap analysis
See the distance between where you are and where you need to be, and what closes it.
Root cause analysis
Find the true cause with evidence, not the first plausible explanation.
Decision making
Frame the decision as a problem, then choose against agreed requirements.
Solution design
Build immediate fixes and permanent solutions that remove the cause.
Risk analysis
Find the blind spots in a plan or change before you commit to it.
"I wanted my whole division to have a common company wide problem solving approach and got much more than I'd bargained for. We also reduced the trial and error costs in most of our divisions."
Liam Edwards
Past Executive Director, global investment bank
Not sure which one you need?
Tell us the situation. If the method does not fit, we will say so.